Shipping Policy

Our Shipping Policy explains the shipping options, fees, and estimated delivery times for orders placed on the Diesel & Dust website.

Shipping Methods: We offer various shipping methods based on factors such as location, weight, and order value. During the checkout process, you can select the preferred shipping option that best suits your needs.

Shipping Fees: Shipping fees are calculated based on the chosen shipping method and the total weight or value of your order. These fees will be clearly displayed during the checkout process, allowing you to review them before completing your purchase.

Delivery Times: Estimated delivery times provided on our website are guidelines and may vary depending on the shipping method and your location. While we make every effort to process and dispatch orders promptly, we cannot guarantee specific delivery dates or times. Factors such as customs clearance and unforeseen circumstances may affect delivery times.

Delivery Process: We will process and dispatch your order within the specified timeframe, as outlined in our Shipping Policy. Once your order has been shipped, we will send you a confirmation email containing tracking information, if applicable.

Delivery Address: It is your responsibility to ensure the accuracy of the delivery address provided during the checkout process. We cannot be held liable for delivery delays or failed deliveries resulting from incorrect or incomplete addresses. If you need to make changes to the delivery address after placing an order, please contact our customer support team as soon as possible.

Delivery Receipt: Upon delivery, it is important that someone is available to receive the order at the provided address. If delivery is not possible, alternative arrangements may need to be made, and additional fees may apply. Failure to receive a delivery or provide necessary instructions may result in the order being returned to us, subject to our Returns Policy.

Delivery Issues: If you encounter any issues with the delivery of your order, such as delays, damage, or incorrect items received, please contact our customer support team promptly. We will work diligently to address the issue and resolve it to your satisfaction.